Shipping Guide

Do you want to know if we deliver to your country?

Yes, we deliver to most of the countries in the world, where DHL, FedEx or UPS operate.

If you cannot find your country in the list, contact us for a custom logistic solutions here: contactus@3carats.com

India, Brazil - Unfortunately, we stopped the deliveries to the given countries due to the complicated customs clearance policies.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. It usually takes about 10-20 business days for standard shipping (For fast and accurate delivery, a phone number is required on shipping information), when the logistics tracking number comes out.

Verification

A confirmation email will be sent to you once the order is authorized and verified. (If you didn't leave an email address. We are not able to send you a confirmation email.) We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping

Standard Shipping takes 7-15 business days to arrive, and Express shipping (For fast and accurate delivery, a phone number is required on shipping information) takes 2-6 business days to arrive when logistic tracking number comes out.

Tracking

If you can't track your package by the tracking number, don't worry, please contact us as soon as possible, we will get back to you within 24 hours.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Please contact our customer service representative within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.